About

Returns & Exchanges

Wedding Dresses

MADE TO ORDER

• As your dress is made especially for you to your unique size ranges and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.
• All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact our Customer Support Specialist at [email protected] within 7 days of receiving your order.
• If you cancel your order within 30 days of purchasing your Made-to-order gown, the cancellation fee will be EUR250 / /$300USD.
• Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.​

PRIORITY MADE TO ORDER

• As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-order gown, we are unable to offer returns or exchanges on Priority Made-to-order bridal items.
• Your gown will immediately go into production at the time of purchase so our cancellation policy does not apply. ​

READY TO WEAR

• You may exchange your ready-to-wear purchase subject to adherence to our terms for either an exchange or credit note.

Occasionwear, Mini & Accessories

• You may exchange your occasionwear, accessories or jewellery purchase.
• For hygiene purposes, this does not apply to earrings and lingerie.
• Exchanges are accepted within 7 days of you receiving your garment. ​

Lingerie/Earrings

• To protect your health and the health of others, we do not accept returns or refunds for change of mind on lingerie/earrings.

Sample Sale

• All sales are final and we do not not accept returns on sample sale items.

Ordering Timeframes

STANDARD MADE TO ORDER

• Your wedding date must be more than 6 months away to order a standard Made-to-order gown.​
• You will need to supply your measurements 6 months before your wedding date as this is when your goes into production.​
• Your gown will be dispatched approximately 5 months after your purchase.​

PRIORITY MADE TO ORDER

• If your wedding is between 10 weeks and 4 months away, certain styles can be fast-tracked through production for an additional priority fee.
• Your measurements must be provided at the time of purchase to ensure we meet the delivery deadline​.
• Your gown will be dispatched approximately 2-4 weeks before your wedding date.​

READY TO WEAR

• Ready-to-wear gowns are made to a standard dress size and 155cm shoulder to floor height.
• These gowns are in stock and ready for immediate delivery​.
• If your wedding date is less than 8 weeks away you must purchase a Ready-to-wear gown.
• A Ready-to-wear gown will be dispatched approximately 2-3 days after order is placed.

OCCASIONWEAR & ACCESSORIES

• All other items outside of wedding gowns are shipped approximately 2-3 months after order is placed.
• To stay true to our commitment to sustainability, we don’t sit on large volumes of stock to ensure unnecessary wastage. Stock levels vary and may have a waitlist available if style is currently not in stock.​

Shipping & Delivery

DISPATCH TIMEFRAMES

• Made-to-order gowns will be dispatched approximately 5 month after your purchase ​.
• Priority Made-to-order gowns will be dispatched approximately 2-4 weeks before your wedding date​.
• Ready-to-wear gowns will be dispatched approximately 2-3 working days after order is placed​.
• Occasionwear, accessories & jewellery will be dispatched approximately 2-3 months after order is placed.

SHIPPING TIMEFRAMES

• All our parcels are shipped by priority EMS (USPS) and takes between 20-30 days to arrive at destination Country. Our Dispatch team will send you tracking information so you can track your package. ​

SHIPPING COSTS

• Shipping costs are calculated at checkout based on your delivery destination.​

CURRENCY, DUTIES & TAXES

• Import duties and taxes may be applicable in your country.

Sizing & Measurement

• To determine your size range, we take your bust, waist and hip measurements and compare these against our Size Range Chart below, to make your gown.
• Your measurements must be provided at the time of purchase to ensure we meet the delivery deadline​.
• You will need to provide your measurements 5 months before your wedding date, if your wedding is less than 4 months away, some styles can be made as a priority Made-to-order for an additional fee of EUR 250 // $300USD

Measure your body as follows to choose the size that suits you best:

BUST: Measure around the fullest part of your bust, across the nipple.
UNDER BUST: Measure directly under the bust, where bra bone would sit.
WAIST : Measure the smallest part of your waistline.
HIPS : Measure around the fullest part of your bottom.

Size Chart

International Size Chart